In 2014, WIRED would profile a “boring” company called Slack beginning a media and venture-based obsession with bringing chat to every corner of our work lives. Somewhere along the way, the growth of chat-based enterprise communication was conflated with a preference for doing everything in a chat window, and thus we were given chatbots. Microsoft CEO Satya Nadella would go on to call them “the new interface,” and by 2017 over $24 billion in funding had gone into chatbot companies. A year later, and the landscape of chatbot funding is desolate. And it’s because they were never truly built to…
This story continues at The Next Web
from The Next Web https://thenextweb.com/contributors/2018/07/14/the-24-billion-chatbot-industry-sucks-because-it-needs-better-ai/
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